Niagara University IT

General 8

• How do I get Microsoft Office?
• How do I set up my student e-mail on my device?
• What is the cable channel lineup on campus?
• Logging into Service Request Portal
• How do I activate my NU Qualtrics account?

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PurplePass Account 6

• How do I get my PurplePass account?
• I forgot my password. How do I reset it?
• What is my PurplePass username?
• Can Not Change Password
• How to Use Microsoft Authenticator

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Canvas 3

• I don't see my course on Canvas.
• Respondus Mac Directions
• Respondus Window Directions

Software 3

• Microsoft Office Download
• Adobe PDF Editing
• Zoom OS Update

General 5

• How do I e-mail my class?
• Tips on video recording yourself
• MFA and SSPR Configuration
• How do I activate my NU Qualtrics account?
• Check on Status of IT Ticket

Account 5

• I'm a new employee and need an account.
• How do I change my password?
• Logging Into IT Service Request Page
• Setup GMAIL Delegate Access
• How to Use Microsoft Authenticator

Phones 5

• How do I change my voicemail PIN?
• How to initiate a 3-way conference call on Cisco phones
• How do you record a voicemail greeting?
• How do I access voicemail from off campus?
• Add Email to Cell Phone

Video Conferencing 4

• Getting started with ZOOM
• More ZOOM basics
• Advanced ZOOM features
• Using Zoom in Classrooms with Cameras

Printing 2

• Printer Install On Campus
• What do I do if my print job says ‘Hold for Authentication’? Mac OS.