Niagara University IT

General 4

• How do I get Microsoft Office?
• How do I set up my student e-mail on my device?
• What items are available for sale at the IT help desk?
• What is the cable channel lineup on campus?

PurplePass Account 4

• How do I get my PurplePass account?
• I forgot my password. How do I reset it?
• What is my PurplePass username?
• Can Not Change Password

Canvas 2

• I don't see my course on Canvas.
• Canvas Browsers

Software 3

• Microsoft Office Download
• Adobe PDF Editing
• Zoom OS Update

General 5

• How do I e-mail my class?
• How do I email students?
• How do I check employee e-mail via the web?
• Tips on video recording yourself
• MFA and SSPR Configuration

Account 2

• I'm a new employee and need an account.
• How do I change my password?

Phones 5

• How do I change my voicemail PIN?
• How to initiate a 3-way conference call on Cisco phones
• How do you record a voicemail greeting?
• How do I access voicemail from off campus?
• Add Email to Cell Phone

Video Conferencing 3

• Getting started with ZOOM
• More ZOOM basics
• Advanced ZOOM features

Printing 2

• Printer Install On Campus
• Printing Not Responding / Freezing - Windows Update Error - KB5005565/KB5006670/KB5007186/KB5007253 **Update KB5008212 Fix !