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Knowledge base
Students
General
8
How do I get Microsoft Office?
How do I set up my student e-mail on my device?
What is the cable channel lineup on campus?
Logging into Service Request Portal
How do I activate my NU Qualtrics account?
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PurplePass Account
6
How do I get my PurplePass account?
I forgot my password. How do I reset it?
What is my PurplePass username?
Can Not Change Password
How to Use Microsoft Authenticator
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Canvas
1
I don't see my course on Canvas.
Employees
Software
3
Microsoft Office Download
Adobe PDF Editing
Zoom OS Update
General
5
How do I e-mail my class?
Tips on video recording yourself
MFA and SSPR Configuration
How do I activate my NU Qualtrics account?
Check on Status of IT Ticket
Account
5
I'm a new employee and need an account.
How do I change my password?
Logging Into IT Service Request Page
Setup GMAIL Delegate Access
How to Use Microsoft Authenticator
Phones
5
How do I change my voicemail PIN?
How to initiate a 3-way conference call on Cisco phones
How do you record a voicemail greeting?
How do I access voicemail from off campus?
Add Email to Cell Phone
Video Conferencing
3
Getting started with ZOOM
More ZOOM basics
Advanced ZOOM features
Printing
2
Printer Install On Campus
What do I do if my print job says ‘Hold for Authentication’? Mac OS.