Using Features on the Poly Edge E220 Desk Phone

Placing a call

Do one of the following:

• Lift the receiver.
• Press the Headset key.
• Press the Speakerphone key.

Answering a call

Options:

• Lift the receiver
• Press the Headset key
• Press the Speakerphone key

Placing a call on hold

Options:

• Press the Hold Key
• Use the Hold soft key

Retrieving a held call

Options:

• Press the Hold Key or use the Resume soft key

Starting a Conference Call

1. While on an active call, press More, then the Conference soft key. This places the call on hold.
2. Dial the number or extension of the other party that you would like to add to the call.
3. Once the other party answers, press More, then the Conference soft key to merge the two calls.

Transferring a call

Warm Transfer:

1. While on an active call, press the Transfer key or the Transfer soft key.
2. Dial the number of the other party.
3. When the destination party answers, provide the information, and confirm that they would like to take the call.
4. When the destination party answers, provide the information, and confirm that they would like to take the call.
5. Press the Transfer key or the Transfer soft key.

Blind Transfer:

1. While on an active call, press the Transfer key or the Transfer soft key.
2. Press the Blind Transfer soft key.
3. Dial the number of the other party or choose a contact.
4. The call is transferred immediately.

Voicemail Transfer:

1. Press the Tansfer key or the Transfer soft key.
2. Press the Blind Transfer soft key.
3. Dial *0 plus the extension number of the voicemail where you want to transfer the call.

Accessing Voicemail

1. Press the Home key to access the Main Menu, then select Messages, or press the Messages key.
2. You will be directly connected to the Message Center. If you have multiple lines, select a line.
3. Select Connect and follow the prompt.